1 - Study Explodes the Myth of Internet-Based Information Overload – Social Media Today
But now, there’s proof that all this worry about information overload, message meltdown and attention crash is overinflated hyperventilating. A study out of Northwestern University finds that “very few Americans feel bogged down or overwhelmed by the volume of news and information at their fingertips and on their screens.”
2 - The Value of Collaboration #1: Reducing internal service costs – John Stepper
“Besides being more convenient, online self-service can easily be 80 to 120 times cheaper than service via phone or email.”
