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DIRECTORY OF LEARNING TOOLS
EPSS and Help Desk Tools
These tools are for building support documentation, and
help within
the corporate workflow.
Key to Availability £=cost;
C =add code to web page/blog etc;
D =download;
H = hosted service; OS = Open
source; FT=free trial
Tool
Summary
Available
2Work!
Electronic Performance
Support System gives users the information they need, when they need
it, automatically, so that they can get to work quickly.
£
D
Assistware
Delivering process knowledge and support to your
employees while they work with their IT applications
£
D
Eedo Context
On-demand, performance support tool which delivers
specific learning content to users based on their profile, the
software application in use and the location where help is needed.
£ D
Epiplex500
Helps large companies improve the performance of
their enterprise application-enabled business processes
£
D
HelpSpot
Enables your support staff to solve problems the
first time and easily manage many requests from multiple sources
£
D
FT
SupportPoint
Knowledge base solution that provides access to
structured documentation about products, processes, procedures, and
systems
£
D
TaskGuide
Develop intelligent, electronic job aids that provide
step-by-step instructions to help users carry out complex procedural
tasks quickly and accurately
£
D
FT
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